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Dynamics 365 Customer Service - Enhance timeline with AI-driven filtering and attribution

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

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We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026. How does this affect me? This feature enables AI agent attribution on activities, allowing users to distinguish automated actions (such as enrichment, classification, or updates) from human‑generated entries. Key capabilities of this feature include:

  • Persona‑based filters: Agents segment the timeline by specific AI agents or human contributors to rapidly locate relevant activity threads.
  • Extensible highlights: Ensure custom agent actions or partner‑developed plug-ins can surface consistently across the timeline.
  • Performance and data‑processing improvements: Enable responsive filtering even as AI‑generated activity volume increases, ensuring the timeline remains a reliable source of historical truth.

What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
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