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Dynamics 365 Customer Insights - Journeys - Boost engagement with Copilot-powered conversational text messages

From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

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We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights - Journeys in conjunction with Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature enables you to leverage Copilot Studio agents to deliver personalized SMS conversations with your customers. Key functionality of this feature includes:

  • Seamless integration with Dynamics 365 Contact Center proactive engagement.
  • Use the existing capabilities of consent, audience configurations, and quiet times.
  • Design your journey to include conversational text messages and react to message outcomes.
  • View detailed engagement metrics, such as the number of attempts, outcomes, and specific results for each conversation interaction in the out-of-the-box journey reporting.
  • Access all text conversations and engagement interaction data in storage and build custom reports using Microsoft Fabric integration.

What action do I need to take? This message is for awareness, and no action is required.

What changed

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The archive supplies one version of this notice.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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