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MC1296836 Stay informed

Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach public preview on May 15, 2026.How does this affect me?This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.What action do I need to take?This message is for awareness and no action is required.If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.

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The archive supplies one version of this notice.

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