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MC1302880 Stay informedUpdated messageNew feature

Dynamics 365 Customer Service - Enable enhanced screen recording controls for admins

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

Schedule dates changed in the text

Date phrases in schedule sentences differ between the versions this installation saw
  • Seen 19 May 2026 June 27, 2026 → June 30, 2026
  • Seen 6 May 2026 June 5, 2026 → June 27, 2026

Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.

What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reach general availability on June 30, 2026.How does this affect me?This enhanced version of screen recording provides greater flexibility and control for organizations that require more granular recording behavior. It expands support for manual start and stop recording in non-voice scenarios such as chat, case-in-focus, and queue-presence workflows, allowing agents to control recordings directly from the UI when automatic triggers aren’t appropriate.Role-based access is refined so supervisors, auditors, and agents have clearly differentiated permissions to view or download recordings, helping organizations meet internal review and compliance requirements. Administrators also have a dedicated space in Copilot Service Admin Center (CSAC) to control screen recording configurations.This feature provides admins with the following capabilities:Enable manual recording for non-voice engagements through settings. Specify which roles can start, stop, review, or download recordings using existing security roles. Disable individual capabilities at any time by turning off the relevant settings or removing role permissions. Manually link recordings to cases or conversations when sessions don’t originate from voice calls, ensuring recordings are attached to the correct entity. All new capabilities are disabled by default to provide admins time to validate policies and workflows before enabling additional controls.What action do I need to take?This message is for awareness, and no action is required.If you would like more information on this feature, please visit Enable enhanced screen recording controls for admins.

What changed

Between archive captures, newest first

  1. … Dynamics 365 Customer Service. This feature will reach general availability on June 27,30, 2026.How does this affect me?This enhanced version of screen recording provides greater …

    • Tags New feature → Updated message, New feature

    … June 27, 2026.How does this affect me?This enhanced version of screen recording provides greater flexibility and control for organizations that require more granular recording behavior. It expands support for manual start and stop recording in non-voice scenarios such as chat, case-in-focus, and queue-presence workflows. This allows customer service representatives workflows, allowing agents to control recordings directly from the UI when automatic triggers are not appropriate. Role-based aren’t appropriate.Role-based access is refined so supervisors, auditors, and customer service representatives agents have clearly differentiated permissions to view or download recordings.Thisrecordings, helping organizations meet internal review and compliance requirements. Administrators also have a dedicated space in Copilot Service Admin Center (CSAC) to control screen recording configurations.This feature provides admins with the following capabilities:Enable manual recording for non-voice engagements … removing role permissions. Manually link recordings to cases or conversations when sessions don'tdon’t originate from voice calls, ensuring recordings are attached to the correct entity. … to provide admins time to validate policies and workflows before enabling additional controls. Whatcontrols.What action do I need to take?This message is for awareness, and no …

  3. … Dynamics 365 Customer Service. This feature will reach general availability on June 5,27, 2026.How does this affect me?This enhanced version of screen recording expands support … service representatives to control recordings directly from the UI when automatic triggers aren'tare not appropriate. Role-based access is refined so supervisors, auditors, and customer service representatives … download recordings.This feature provides admins with the following capabilities:Enable manual recording for nonvoicenon-voice engagements through settings. Specify which roles can start, stop, review, or download …

  4. · first version seen

Linked documentation

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

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  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

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