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Dynamics 365 Customer Service - Manage intraday operations with AI agent (preview)

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to manage intraday operations with AI agent in Dynamics 365 Customer Service. This feature will be available for preview on May 29, 2026. How does this affect me? Users will be able to use Intraday Agent to monitor queue volumes and service representative adherence in real time, detect deviations from forecasts or schedules, and take automated corrective actions. Intraday Agent will provide proactive alerts, reforecast demand, and adjust staffing activities such as schedules, breaks, and channel assignments to help maintain service levels. Users will retain oversight and can review or modify automated actions as needed. What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Linked documentation

Microsoft pages the notice links to

The notice links to no Microsoft Learn or Support page that this installation reads.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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