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Dynamics 365 Contact Center - Consult, transfer securely for PSTN numbers, and IVR

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to securely consult and transfer calls to non-Microsoft systems for PSTN numbers, and IVR in Dynamics 365 Contact Center. This feature will reach general availability on June 30, 2026. How does this affect me? Users will be able to securely consult with and transfer calls to external PSTN numbers and IVR systems, such as payment processors or verification services. During these interactions, recording and transcription will automatically pause to help protect sensitive information. Users will also be able to send DTMF inputs to external systems during the call. What action do I need to take? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Consult, transfer securely for PSTN numbers, and IVR.

What changed

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The archive supplies one version of this notice.

Linked documentation

Microsoft pages the notice links to

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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