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Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature will reach general availability on July 3, 2026.How does this affect me?This feature ensures that evaluation summaries and recommended actions always reflect the final, validated evaluation outcomes. When a reviewer or supervisor updates evaluation answers, whether to correct AI misinterpretations or refine manual assessments, the system automatically generates the evaluation summary again upon submission, ensuring that insights remain consistent with the finalized evaluation.What action do I need to take?This message is for awareness, and no action is required.

What changed

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Linked documentation

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What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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