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Dynamics 365 Sales - Engage leads with deeper knowledge by connecting any data source to Sales Development Agent

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to engage leads with deeper knowledge by connecting any data source to the Sales Development Agent in Dynamics 365 Sales. This feature will reach public preview on July 1, 2026.How does this affect me?With this feature, Sales Development Agent can connect to your most critical knowledge sources to drive automated customer conversations that are grounded in the most accurate information about your leads. By connecting Sales Development Agent with your CRM, Customer Data Platforms, Consent Management System, or other third-party knowledge sources, the agent's outreach and follow-up with leads will become more personalized, leading to higher response rates.What action do I need to take?This message is for awareness, and no action is required.

What changed

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The archive supplies one version of this notice.

Linked documentation

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  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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