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Dynamics 365 Contact Center - Evaluation Retry Capability

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to enhance troubleshooting with improved error messaging and evaluation retries in the Dynamics 365 Contact Center. This feature will reach general availability on July 24, 2026.How does this affect me?This feature will provide defined, actionable details for errors/failures by:Displaying intuitive and actionable error messaging to support troubleshooting when needed and provide clear next steps. Providing the ability for supervisors to retry failed evaluations directly from the evaluation grid view. What action do I need to take?This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Linked documentation

Microsoft pages the notice links to

The notice links to no Microsoft Learn or Support page that this installation reads.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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