MC1409975
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Dynamics 365 Sales - Deploy multiple Sales Qualification Agents in a single environment
Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
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What the notice says
Microsoft’s text, with source markup removedWe are announcing the ability to deploy multiple Sales Qualification Agents in a single environment in Dynamics 365 Sales. This feature will reach general availability on July 30, 2026.How does this affect me?Users will be able to configure multiple qualification agents within a single environment, each aligned to specific product lines, regions, or sales teams. Leads will be automatically routed to the appropriate agent based on defined criteria, ensuring only one agent engages a lead at a time. If a lead’s context changes, it will be handed off to another agent with full history preserved. Users will also have visibility into agent activity and lead progression through a centralized dashboard.What action do I need to take?This message is for awareness, and no action is required.
What changed
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Linked documentation
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Related public evidence
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Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.