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Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

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Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs. This feature will reach public preview on July 31, 2026. How does this affect me? This feature certifies Dynamics 365 Contact Center for use on Windows 365 virtual PCs, ensuring the solution delivers a reliable and supported experience when accessed from cloud-based Windows desktops. This certification provides the following capabilities:Organizations can deploy Dynamics 365 Contact Center on Windows 365 virtual PCs with confidence. Customer service representatives can securely access the Contact Center solution from a managed, cloud-hosted Windows environment without requiring physical devices. IT teams benefit from centralized device management, improved security posture, and streamlined provisioning and offboarding. What action do I need to take? This message is for awareness, and no action is required.

What changed

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Linked documentation

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What this page cannot tell you

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