(Updated) Surveys agent retirement and transition to Copilot in Microsoft Forms

Updated September 21, 2026: We have updated the timeline. Thank you for your patience.

What and Why

Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms.

Rollout Schedule

• Retirement completion: Surveys agent is no longer available for new users as of August 31, 2026 (removed from Agent Store)
• Existing users who have already acquired Surveys Agent are expected to lose access by end of December 2026

Impact on Your Organization

Who is affected: All users who currently use the Surveys agent in Microsoft 365 Copilot

Platforms/Services

• Microsoft 365 Copilot
• Microsoft Forms (Web)

What will happen

• The Surveys agent will be retired and removed from the Agent Store.
• Users will be redirected to Microsoft Forms when accessing Surveys agent.

Screenshot - Survey Agent home screen for existing users

• Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.
• Existing forms created through Surveys agent will remain accessible in Microsoft Forms.
• Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.

Screenshot - Survey Agent chat screen for existing users

• No changes to licensing or permissions are required.
• The new experience is enabled by default; no admin configuration is needed.

Action Required/Recommendations

• No action is required.
• Inform users about the transition to avoid confusion when redirects occur.
• Update internal documentation referencing the Surveys agent.
• Prepare helpdesk teams for potential user questions during the transition period.

Learn more

• Evolving the Copilot experience in Microsoft Forms
• Message Center post MC1229954

Compliance considerations

No compliance considerations identified, review as appropriate for your organization.