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Dynamics 365 Contact Center - Language support for quality and coaching evaluations, insights, and nudges

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

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What the notice says

Microsoft’s text, with source markup removed
We are announcing language support for quality and coaching evaluations, insights, and nudges in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026. How does this affect me?With this feature, admins and supervisors can view evaluations, quality scores, and insights in their organization's configured language. Customer service representatives receive coaching nudges in the language of the conversation they're handling. Real-time supervisor notifications, coaching nudges, and conversation quality analysis all continue to work as before, now adapting automatically to the relevant language. What action do I need to take?This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Linked documentation

Microsoft pages the notice links to

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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