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MC1443081 Stay informedUpdated messageNew feature

Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

Schedule dates changed in the text

Date phrases in schedule sentences differ between the versions this installation saw
  • Seen 6 Aug 2026 August 31, 2026 → September 30, 2026

Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.

What the notice says

Microsoft’s text, with source markup removed
Update: Release of this feature has been updated. We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.How does this affect me?This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.What action do I need to take?This message is for awareness and no action is required.If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.

What changed

Between archive captures, newest first
    • Tags New feature → Updated message, New feature

    Update: Release of this feature has been updated. We are announcing the ability to split recordings by speaker in the … in Dynamics 365 Contact Center. This feature will reach general availability on August 31,September 30, 2026.How does this affect me?This feature enables you to split recordings by …

  2. · first version seen

Linked documentation

Microsoft pages the notice links to

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

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