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Dynamics 365 Contact Center - Pick based work assignment at queue level

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft’s text, with source markup removed
We are announcing the ability to use pick-based work assignment at queue level in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026. How does this affect me? With this feature, you can choose the "No Assignment" method for your work assignment, allowing conversations that are routed to a queue to remain in that queue without being automatically assigned to customer service representatives. Conversations wait in the queue until they are manually selected or are assigned by a supervisor. What action do I need to take? This message is for awareness, and no action is required.

What changed

Between archive captures, newest first

The archive supplies one version of this notice.

Linked documentation

Microsoft pages the notice links to

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No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 26 Oct 11:37 UTC · 272 of 272 readable · 270 fully read · documentation 469/469 current

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