Dynamics 365 Contact Center - Platform observability and plug-in performance
Versions captured by this deployment. Earlier versions and notices may be missing; first observed is not first published.
Rollout
- Ends
- 31 Oct 2026
Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".
- Microsoft's start date
- 31 Aug 2026
- Last changed by Microsoft
- 31 Aug 2026
- First seen here
- 19 Oct 2026
- Versions seen
- 1
What the notice says
Microsoft's text, with its sections, lists and tables; source markup removedWe are announcing platform observability and plug-in performance in Dynamics 365 Contact Center. This feature will reach public preview on September 14, 2026. How does this affect me? This feature enables admins to track and quickly act on customizations that may be impacting service health. In the Copilot Service admin center, admins can view which plug-ins are affecting performance SLAs, understand how individual Contact Center scenarios are affected by plug-ins, and receive suggestions about which plug-ins to modify to improve performance. What action do I need to take? This message is for awareness, and no action is required.
What changed
Between the versions this installation saw, newest firstThis installation has seen one version of this notice, first on 19 Oct 2026. Later changes will show here.
Linked documentation
Microsoft pages the notice links toThe notice links to no Microsoft Learn or Support page that this installation reads.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
- Versions before 19 Oct 2026: this installation first saw the notice after Microsoft posted it.