MC1466584
Stay informedNew feature
Dynamics 365 Contact Center- Use data masking to protect customer data
Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
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What the notice says
Microsoft’s text, with source markup removedWe are announcing the ability to use data masking to protect customer data in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026. How does this affect me? With this feature, customer service representatives can select individual messages from the customer and redact them, so the customer's PII isn't stored in your repository. This feature complements the existing automatic data masking rules with both automatic and manual masking. What action do I need to take? This message is for awareness, and no action is required.
What changed
Between archive captures, newest firstThe archive supplies one version of this notice.
Linked documentation
Microsoft pages the notice links toThe notice links to no Microsoft Learn or Support page that this installation reads.
Related public evidence
No related evidence found in this installation's recent collection. This does not establish that no announcement exists.
Not confirmed here
What this page cannot tell you- Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.