Dynamics 365 Field Service – Automate optimizations with Scheduling Operations Agent (Preview)

We are announcing the ability to automatically schedule and run recurring optimizations through the Scheduling Operations Agent in Dynamics 365 Field Service. This feature will reach public preview on September 30, 2026. How does this affect me? This feature enables the following capabilities:

• Configure recurring optimization schedules: Create optimization plans that automatically run on a defined schedule, eliminating the need to manually start each optimization run.
• Customize optimization goals: Add and weigh optimization objectives to better reflect organizational priorities and desired scheduling outcomes.
• Automatically apply optimized schedules: The Scheduling Operations Agent evaluates resource availability, existing schedules, and unscheduled requirements, then optimizes and applies schedules based on configured constraints and goals.

What do I need to do to prepare? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Scheduling Operations Agent overview.