(Updated) Connected Platforms - Agent 365 extends observability to third-party agents

Updated October 6, 2026: We have updated the timeline and content. Thank you for your patience.

What and Why

Microsoft will roll out third-party agent observability in Microsoft Agent 365 to tenants. This lets you monitor the agents you sync from Amazon Bedrock, Google Vertex AI, and Anthropic Claude through Connected platforms in the same place as your Microsoft agents.

Administrators can see runs, sessions, tool calls, and exceptions on each agent’s Activity tab. The result: a more consistent way to understand agent usage and investigate issues across supported platforms without treating every environment as a separate monitoring exercise.

Rollout Schedule

Public Preview (Worldwide): We will begin rolling out on late October 2026 (previously late September) and expect to complete by late October 2026 (previously late September).

General Availability (Worldwide): We will begin rolling out late November 2026 (previously late October) and expect to complete by late November 2026.

Impact on Your Organization

Who is affected

• Administrators using Microsoft Agent 365 and Connected platforms
• Organizations synchronizing agents from Amazon Bedrock Classic, Amazon Bedrock AgentCore, Google Vertex AI, or Anthropic Claude Managed Agents (preview)

Platforms/Services

• Microsoft Agent 365
• Connected platforms
• Amazon Bedrock Classic
• Amazon Bedrock AgentCore
• Google Vertex AI
• Anthropic Claude Managed Agents (preview)

What will happen

• Agent 365 can collect observability data from supported third-party agent platforms.
• Collected activity appears on each synchronized agent's Activity tab.
• Runs, sessions, tool calls, and exceptions are mapped to the Agent 365 observability model.
• Existing connections continue syncing agents as they do today.
• Collection remains disabled for existing connections until an administrator enables it.
• A new Collect agent observability data setting is available when creating or editing a supported connection.
• The setting is enabled by default for new connections.
• Agent 365 reads activity using existing connection credentials and does not execute agents.
• Third-party providers may charge for tracing, storage, logging, or query services.
• The Users metric is unavailable for synchronized third-party agents because Microsoft Entra identities are not provided by supported platforms.

Action Required/Recommendations

• No action is required for existing connections.
• Enable Collect agent observability data on existing connections if observability is desired.
• Validate source platform permissions and telemetry configuration.
• Clear the Collect agent observability data option during setup if collection is not desired for a new connection.

Platform Requirements

• Amazon Bedrock Classic: Enable trace capture to Amazon S3 and grant read access to the activity bucket.
• Amazon Bedrock AgentCore: Enable CloudWatch Transaction Search and grant access to query CloudWatch log groups.
• Google Vertex AI: Assign required BigQuery, Monitoring, and Cloud Trace roles; enable APIs; enable telemetry collection and Trace Analytics BigQuery export.
• Anthropic Claude Managed Agents (preview): No additional setup required.

Compliance considerations