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MC1492276 Stay informedNew feature

Dynamics 365 Contact Center - Improved feature discoverability within Contact Center Admin Center

Dynamics 365 Apps
Microsoft 365 admin center

Rollout

Ends
23 Nov 2026

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft's text, with its sections, lists and tables; source markup removed

We are announcing improvements for discovering the latest features and news about capabilities in Dynamics 365 Contact Center. This feature will reach public preview on October 23, 2026. How does this affect me? With these discoverability improvements, administrators can more easily discover what's new, understand the value of key capabilities, and take the next step toward adoption. This feature connects administrators to relevant learning and adoption resources with two new experiences:

  • A What's New section will showcase new features in Copilot Service admin center.
  • A Did You Know section will highlight timely product updates, announcements, events, and other relevant information.

What action do I need to take? This message is for awareness, and no action is required.

What changed

Between the versions this installation saw, newest first

This installation has seen one version of this notice, first on 19 Oct 2026. Later changes will show here.

Linked documentation

Microsoft pages the notice links to

The notice links to no Microsoft Learn or Support page that this installation reads.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
  • Versions before 19 Oct 2026: this installation first saw the notice after Microsoft posted it.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 19 Oct 15:16 UTC · 257 of 260 readable · 255 fully read · documentation 416/444 current

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