ChangeIntelIT change radar
Public mode

No access to your tenant or devices. Every item links to its source. What this means

Some sources or documents need attention: 259/260 feeds/APIs · 416/439 docs · checked 00:50 UTC Customize Public modeDiscuss ChangeIntel on Discord
MC1519860 Stay informedNew featureUser impactAdmin impact

Intelligent Call Delegation in Teams

Microsoft Teams
Microsoft 365 admin center

Rollout

Roadmap
565216
Platforms
Desktop, Mac

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

What the notice says

Microsoft's text, with its sections, lists and tables; source markup removed

What and Why

Incoming Teams calls don't wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and engage the caller. It can also schedule follow-up appointments through an integration with Microsoft Bookings so you can reconnect with callers at a more convenient time.

This message is associated with Microsoft 365 Roadmap ID 565216

Rollout Schedule

Public Preview (Worldwide): We will begin rolling out in mid-November 2026 and expect to complete by late November 2026.

General Availability (Worldwide): We will begin rolling out in January 2027 and expect to complete by late January 2027.

Impact on Your Organization

Who is affected

  • Users provisioned with the appropriate Teams licensing for Intelligent call delegation.

Platforms/Services

  • Microsoft Teams Calling
  • Microsoft Bookings (for follow-up appointment scheduling)

What will happen

  • Once a user is provisioned with the appropriate licensing, users will be enabled to configure Intelligent call delegation under Call Settings.
  • Depending on admin configuration, users will have configuration options to personalize their intelligent delegate.

Action Required/Recommendations

Admins will be enabled with Personal attendant policies that allow them to configure Intelligent call delegation settings for their users.

Compliance considerations

No compliance considerations identified. Review as appropriate for your organization.

What changed

Between the versions this installation saw, newest first

This installation has seen one version of this notice, first on 22 Oct 2026. Later changes will show here.

Linked documentation

Microsoft pages the notice links to

The notice links to no Microsoft Learn or Support page that this installation reads.

Shared roadmap ID 565216

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 22 Oct 00:50 UTC · 259 of 260 readable · 257 fully read · documentation 416/439 current

No accounts or analytics; your preferences stay in your browser. Information, not advice. ChangeIntel is an independent tool and is not affiliated with or endorsed by Microsoft, Apple, Google, Broadcom (VMware), Jamf, Oracle, Mozilla, or any other vendor it covers. Product names are trademarks of their owners. Built by Evotec.