Microsoft Exchange admin center: new troubleshooting option
From Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.Rollout
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Schedule dates changed in the text
Date phrases in schedule sentences differ between the versions we saw- Seen 1 Aug 2024 August 2024
Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.
What the notice says
Microsoft’s text, safely structuredUpdated August 1, 2024: The troubleshooting workflows, originally planned to be fully deployed by the end of June, were delayed due to the Exchange Admin Center security review, during which any new features were paused until the review was completed. With the security review now completed, the troubleshooting workflows will begin deploying starting the first week of August 2024.
The Microsoft Exchange admin center (EAC) is launching new troubleshooting workflows to help customers resolve common issues more efficiently.
When this will happen
Standard Release: We will begin rolling out mid-February 2024 and expect to complete by late June 2024.
How will this affect your organization
Admins will be able to access the new Troubleshoot option on the left navigation of the Microsoft Exchange admin center. When common issues arise, admins can run the Quick fixes workflow or Collect logs workflow to investigate. These workflows gather logs and data to provide relevant information, making troubleshooting easier. All logs and data are stored on the admin’s local machine for easy access.
The Quick fixes option includes workflows to resolve known issues. Each workflow provides detailed information about the actions it performs and the specific issue it addresses. In this initial release, admins will be able to quickly reset Outlook on the web (OWA) settings for users, helping to resolve various login and calendar-related issues.
The Collect logs workflows can be used to diagnose issues with resource mailboxes functioning in unexpected ways or meetings updating incorrectly for a mailbox. Each workflow executes multiple cmdlets and provides aggregated information, which is then downloaded to the admin’s local machine as logs. These logs can be used to diagnose issues independently or provide additional information before contacting Support.
What you need to do to prepare
No action is needed to prepare for this change. You may want to notify your users about this change and update any relevant documentation as appropriate.
What changed
Between archive captures, newest first- Tags
New feature, Admin impact→ Updated message, New feature, Admin impact
Updated August 1, 2024: The troubleshooting workflows, originally planned to be fully deployed by the end of June, were delayed due to the Exchange Admin Center security review, during which any new features were paused until the review was completed. With the security review now completed, the troubleshooting workflows will begin deploying starting the first week of August 2024. The Microsoft Exchange admin center (EAC) is launching new troubleshooting workflows to help customers resolve common issues more efficiently.
[WhenWhen this willhappen:]happen: Standard Release: We will begin rolling out mid-February 2024 and expect to complete by late June 2024.[HowHow will this affect yourorganization:]organization: Admins will be able to access the new Troubleshoot option on the … used to diagnose issues independently or provide additional information before contacting Support.[WhatWhat you need to do toprepare:]prepare: No action is needed to prepare for this change. You may want …- Tags
… launching new troubleshooting workflows to help customers resolve common issues more efficiently.
When[When this willhappen:happen:] Standard Release: We will begin rolling out mid-February 2024 and expect to complete by late June 2024.How[How will this affect yourorganization:organization:] Admins will be able to access the new Troubleshoot option on the … used to diagnose issues independently or provide additional information before contacting Support.What[What you need to do toprepare:prepare:] No action is needed to prepare for this change. You may want …- · first version seen
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