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MC999443 Stay informedUpdated messageNew featureUser impact

Microsoft Teams: Queues app to add Monitor, Whisper, Barge, and Takeover

Microsoft 365 Message Center Archive by Merill Fernando · Microsoft may not have sent this notice to your tenant.
Microsoft Teams
Microsoft 365 admin center

Rollout

Roadmap
473884

Rollout dates are often only in the text. When Microsoft moves them, the change shows under "What changed".

Schedule dates changed in the text

Date phrases in schedule sentences differ between the versions this installation saw
  • Seen 15 May 2025 early May 2025 → late May 2025
  • Seen 14 Feb 2025 mid-March 2025 → mid-April 2025

Read from date phrases in Microsoft's text, not from notice metadata. A changed phrase can be a moved rollout, a new milestone or just rewording; "What changed" below shows which.

What the notice says

Microsoft’s text, with source markup removed
Updated May 15, 2025: We have updated the timeline below. Thank you for your patience. For Microsoft Teams, in the Queues app, authorized users will be able to enter into a monitoring session for private coaching. They can listen to customer calls, whisper to the agents for private messages, and barge into or takeover the call.   This message is associated with Microsoft 365 Roadmap ID 473884. When this will happen: Targeted Release: We will begin rolling out early April 2025 (previously mid-March) for and expect to complete by mid-April 2025 (previously early April). General Availability (Worldwide, GCC): We will begin rolling out late April 2025 and expect to complete by late May 2025 (previously early May). How this will affect your organization: In the Teams Queues app, authorized users will now have access to selected capabilities for private coaching. Monitor Whisper Barge Takeover What you need to do to prepare: This rollout will happen automatically with no admin action required. You may want to notify your users about this change and update any relevant documentation as appropriate.

What changed

Between archive captures, newest first

  1. Updated February 14,May 15, 2025: We have updated the rollout timeline below. Thank you for your patience. For Microsoft Teams, in the … will begin rolling out late April 2025 and expect to complete by earlylate May 2025.2025 (previously early May). How this will affect your organization: In the Teams Queues app, authorized …

    • Tags New feature, User impact → Updated message, New feature, User impact

    Updated February 14, 2025: We have updated the rollout timeline below. Thank you for your patience. For Microsoft Teams, in the Queues app, authorized users will be able … 473884. When this will happen: Targeted Release: We will begin rolling out mid-Marchearly April 2025 (previously mid-March) for and expect to complete by mid-April 2025 (previously early April 2025.April). General Availability (Worldwide, GCC): We will begin rolling out late April 2025 …

  3. · first version seen

Linked documentation

Microsoft pages the notice links to

The notice links to no Microsoft Learn or Support page that this installation reads.

No related evidence found in this installation's recent collection. This does not establish that no announcement exists.

Not confirmed here

What this page cannot tell you
  • Whether your tenant is affected: this is Microsoft's notice, not a check of your settings.
ChangeIntel

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Sources read 26 Oct 11:37 UTC · 272 of 272 readable · 270 fully read · documentation 469/469 current

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