Turn off support diagnostics in OneNote

UserNeeds changes for IntuneL_DisableSupportDiagnostics

Supported on SUPPORTED_Windows_6_3_NOARM (defined in the Windows templates)

5568.1000

What it does

This policy setting controls whether OneNote sends client information to support services on failure. Sending client information to support services on failure can help diagnose the issue, provide resolution steps, or show contextual error messaging to the user. If you enable this policy setting, OneNote won’t send client information to support services on failure. If you disable or don’t configure this policy setting, OneNote will send client information to support services on failure. Note: This policy setting only applies to Version 2207 and later of OneNote.

What it writes

Hive: HKEY_CURRENT_USER
Registry key: software\policies\microsoft\office\16.0\onenote\general
Value name: disablesupportdiagnostics
When enabled: DWORD 1
When disabled: DWORD 0

Why it needs changes for Intune

Policy references a Windows supportedOn definition.
ADMX-INTUNE-WINDOWS-SUPPORTEDON-REFERENCE

Configure and deploy

Choose a state; the output below is generated from the template for exactly that.

Enabled · User · template defaults

Registry file (.reg)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\onenote\general]
"disablesupportdiagnostics"=dword:00000001

PowerShell

$ErrorActionPreference = 'Stop'

function Set-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $PropertyType,
        [Parameter(Mandatory = $true)][object] $Value
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        New-Item -Path $Path -Force | Out-Null
    }

    New-ItemProperty -LiteralPath $Path -Name $Name -PropertyType $PropertyType -Value $Value -Force | Out-Null
}

function Remove-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (Test-Path -LiteralPath $Path) {
        Remove-ItemProperty -LiteralPath $Path -Name $Name -Force -ErrorAction SilentlyContinue
    }
}

function Clear-RegistryKeyValues {
    param(
        [Parameter(Mandatory = $true)][string] $Path
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return
    }

    foreach ($propertyName in (Get-Item -LiteralPath $Path).Property) {
        Remove-ItemProperty -LiteralPath $Path -Name $propertyName -Force -ErrorAction SilentlyContinue
    }
}

# Policy: Turn off support diagnostics in OneNote
# Name: L_DisableSupportDiagnostics
# Scope: User
# State: Enabled
# Source: onent16.admx

Set-RegistryValue -Path 'Registry::HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\onenote\general' -Name 'disablesupportdiagnostics' -PropertyType 'DWord' -Value 1

The OMA-URI is an inferred ADMX-backed Policy CSP candidate derived from the source ADMX file name and policy name.
Some Microsoft policies use built-in Policy CSP pages whose area names don't match the ADMX file name, so verify the candidate against Microsoft Learn before deployment.

ADMX profile candidate (OMA-URI)

./User/Vendor/MSFT/Policy/Config/ADMX_onent16/L_DisableSupportDiagnostics

ADMX SyncML candidate

<SyncML xmlns="SYNCML:SYNCML1.2">
  <SyncBody>
    <Replace>
      <CmdID>1</CmdID>
      <Item>
        <Meta>
          <Format>chr</Format>
          <Type>text/plain</Type>
        </Meta>
        <Target>
          <LocURI>./User/Vendor/MSFT/Policy/Config/ADMX_onent16/L_DisableSupportDiagnostics</LocURI>
        </Target>
        <Data>&lt;enabled/&gt;</Data>
      </Item>
    </Replace>
    <Final/>
  </SyncBody>
</SyncML>

Intune remediation scripts

Detection

$ErrorActionPreference = 'Stop'
$reasons = [System.Collections.Generic.List[string]]::new()

function Test-RegistryValueExists {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return $false
    }

    return $null -ne (Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction SilentlyContinue)
}

function Test-RegistryValueEquals {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $Kind,
        [Parameter(Mandatory = $true)][object] $Expected
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return $false
    }

    $valueObject = Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction SilentlyContinue
    if ($null -eq $valueObject) {
        return $false
    }

    $actual = $valueObject.$Name
    switch ($Kind) {
        'String' { return [string]$actual -ceq [string]$Expected }
        'ExpandString' { return [string]$actual -ceq [string]$Expected }
        'DWord' { return [uint32]$actual -eq [uint32]$Expected }
        'QWord' { return [uint64]$actual -eq [uint64]$Expected }
        'MultiString' {
            $actualArray = @($actual)
            $expectedArray = @($Expected)
            if ($actualArray.Count -ne $expectedArray.Count) { return $false }
            for ($index = 0; $index -lt $actualArray.Count; $index++) {
                if ([string]$actualArray[$index] -cne [string]$expectedArray[$index]) { return $false }
            }
            return $true
        }
        'Binary' {
            $actualArray = [byte[]]$actual
            $expectedArray = [byte[]]$Expected
            if ($actualArray.Length -ne $expectedArray.Length) { return $false }
            for ($index = 0; $index -lt $actualArray.Length; $index++) {
                if ($actualArray[$index] -ne $expectedArray[$index]) { return $false }
            }
            return $true
        }
        default { return [string]$actual -ceq [string]$Expected }
    }
}

# Policy: Turn off support diagnostics in OneNote
# Name: L_DisableSupportDiagnostics
# Scope: User
# State: Enabled
# Source: onent16.admx

$isMatch = Test-RegistryValueEquals -Path 'Registry::HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\onenote\general' -Name 'disablesupportdiagnostics' -Kind 'DWord' -Expected 1
if (-not $isMatch) {
    $reasons.Add('Value mismatch: HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\onenote\general\disablesupportdiagnostics') | Out-Null
}

if ($reasons.Count -eq 0) {
    Write-Output 'Compliant'
    exit 0
}

$reasons | ForEach-Object { Write-Output $_ }
exit 1

Remediation

$ErrorActionPreference = 'Stop'

function Set-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name,
        [Parameter(Mandatory = $true)][string] $PropertyType,
        [Parameter(Mandatory = $true)][object] $Value
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        New-Item -Path $Path -Force | Out-Null
    }

    New-ItemProperty -LiteralPath $Path -Name $Name -PropertyType $PropertyType -Value $Value -Force | Out-Null
}

function Remove-RegistryValue {
    param(
        [Parameter(Mandatory = $true)][string] $Path,
        [Parameter(Mandatory = $true)][string] $Name
    )

    if (Test-Path -LiteralPath $Path) {
        Remove-ItemProperty -LiteralPath $Path -Name $Name -Force -ErrorAction SilentlyContinue
    }
}

function Clear-RegistryKeyValues {
    param(
        [Parameter(Mandatory = $true)][string] $Path
    )

    if (-not (Test-Path -LiteralPath $Path)) {
        return
    }

    foreach ($propertyName in (Get-Item -LiteralPath $Path).Property) {
        Remove-ItemProperty -LiteralPath $Path -Name $propertyName -Force -ErrorAction SilentlyContinue
    }
}

# Policy: Turn off support diagnostics in OneNote
# Name: L_DisableSupportDiagnostics
# Scope: User
# State: Enabled
# Source: onent16.admx

Set-RegistryValue -Path 'Registry::HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\onenote\general' -Name 'disablesupportdiagnostics' -PropertyType 'DWord' -Value 1

History 1 retained release

5568.100010 Aug 2026
- Already present in the first release ChangeIntel keeps.

Template

Internal name: L_DisableSupportDiagnostics
Namespace: onent16.Office.Microsoft.Policies.Windows
Template file: onent16.admx
Release: Microsoft 365 Apps 5568.1000 · file set 8be05d876aae137d…

Definition, editor controls and support

Definition

<policy class="User" displayName="$(string.L_ONDisableSupportDiagnosticsDisplay)" explainText="$(string.L_ONDisableSupportDiagnosticsExplain)" key="software\policies\microsoft\office\16.0\onenote\general" name="L_DisableSupportDiagnostics" valueName="disablesupportdiagnostics" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="onent16.Office.Microsoft.Policies.Windows:L_Other" />
      <supportedOn ref="Microsoft.Policies.Windows:SUPPORTED_Windows_6_3_NOARM" />
      <enabledValue>
        <decimal value="1" />
      </enabledValue>
      <disabledValue>
        <decimal value="0" />
      </disabledValue>
    </policy>

Editor controls

Supported platforms and category

onent16.Office.Microsoft.Policies.Windows:category:L_MicrosoftOfficeOneNote
<category displayName="$(string.L_MicrosoftOfficeOneNote)" name="L_MicrosoftOfficeOneNote" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions" />
onent16.Office.Microsoft.Policies.Windows:category:L_OneNoteOptions
<category displayName="$(string.L_OneNoteOptions)" name="L_OneNoteOptions" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="onent16.Office.Microsoft.Policies.Windows:L_MicrosoftOfficeOneNote" />
    </category>
onent16.Office.Microsoft.Policies.Windows:category:L_Other
<category displayName="$(string.L_Other)" name="L_Other" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="onent16.Office.Microsoft.Policies.Windows:L_OneNoteOptions" />
    </category>
onent16.Office.Microsoft.Policies.Windows:unresolved:Microsoft.Policies.Windows:SUPPORTED_Windows_6_3_NOARM
<unresolved reference="Microsoft.Policies.Windows:SUPPORTED_Windows_6_3_NOARM" />
onent16.Office.Microsoft.Policies.Windows:category:L_MicrosoftOfficeOneNote
<category displayName="$(string.L_MicrosoftOfficeOneNote)" name="L_MicrosoftOfficeOneNote" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions" />
<strings><string id="onent16.Office.Microsoft.Policies.Windows:L_MicrosoftOfficeOneNote">Microsoft OneNote 2016</string></strings>
onent16.Office.Microsoft.Policies.Windows:category:L_OneNoteOptions
<category displayName="$(string.L_OneNoteOptions)" name="L_OneNoteOptions" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="onent16.Office.Microsoft.Policies.Windows:L_MicrosoftOfficeOneNote" />
    </category>
<strings><string id="onent16.Office.Microsoft.Policies.Windows:L_OneNoteOptions">OneNote Options</string></strings>
onent16.Office.Microsoft.Policies.Windows:category:L_Other
<category displayName="$(string.L_Other)" name="L_Other" xmlns="http://schemas.microsoft.com/GroupPolicy/2006/07/PolicyDefinitions">
      <parentCategory ref="onent16.Office.Microsoft.Policies.Windows:L_OneNoteOptions" />
    </category>
<strings><string id="onent16.Office.Microsoft.Policies.Windows:L_Other">Other</string></strings>