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Microsoft Teams: Copilot summary for transferred calls

Microsoft 365 Message Center Archive by Merill Fernando

Summary

When a call is forwarded/transferred to another colleague, users can prompt Copilot to automatically summarize the context, open questions, etc. for the call as a briefing for the receiving colleague. This feature ensures that the recipient is well-informed about the previous conversations related to the transferred call, enhancing their understanding and preparedness.

Status
Rolling out
General availability target
Jun 2025
Preview target
Not published
Clouds
Worldwide (Standard Multi-Tenant), GCC
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Source created
7 Mar 2025
Source modified
5 Jun 2025 · 17mo ago
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 11:09 UTC · 274 of 275 readable · 272 fully read · documentation 469/469 current