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Roadmap ID 505436 Launched

Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector

Microsoft 365 roadmap entry

Summary

Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.

Status
Launched
General availability target
Dec 2025
Preview target
Nov 2025
Products
Microsoft Copilot (Microsoft 365)
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
7 Nov 2025
Last changed
14 Jan 2026 · 8mo ago
recently changed
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