Roadmap ID 505437
Launched
Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector
Microsoft 365 Message Center Archive by Merill FernandoSummary
ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.
- Status
- Launched
- General availability target
- Jan 2026
- Preview target
- Dec 2025
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability, Preview
- Platforms
- Web
- Source created
- 14 Nov 2025
- Source modified
- 10 Feb 2026 · 9mo ago