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Roadmap ID 530579 Launched

Microsoft Teams: Shared call history in Queues app

Microsoft 365 Message Center Archive by Merill Fernando
Microsoft 365 roadmap entry

Summary

Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users

Status
Launched
General availability target
Jan 2026
Preview target
Not published
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Source created
18 Nov 2025
Source modified
18 Feb 2026 · 9mo ago
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 10:06 UTC · 270 of 275 readable · 268 fully read · documentation 469/469 current

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