Recorded 23 Oct 2026 at 09:33 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
See the latest record.
Microsoft 365 roadmapMicrosoft 365 roadmap
Microsoft Teams: Queues app on Teams mobile
Manage call queues and engage with customers wherever work takes you. The Queues app on Teams mobile enables on the go workers to stay connected and responsive when handling customer calls. Calling representatives and supervisor leads can view assigned queues, opt in or out of a queue's call routing, and review their call history—all from their mobile device. Supervisor leads can also bulk manage queue participation for their teams. With seamless mobile access, the Queues app helps teams respond faster, handle calls more smoothly, and deliver a better customer experience anytime, anywhere.
What it said
Roadmap ID
559386
Status
Launched
General availability target
May CY2026
Preview target
Not stated
Products
Microsoft Teams
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Android, iOS
Added to the roadmap
27 Mar 2026 22:15 UTC
Last changed
5 Aug 2026 22:47 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 23 Oct 2026 at 09:33 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
Page history
Changes are dated when recorded; day views use the last saved version from that UTC day, and citations stay fixed.