ChangeIntel IT change radar
Public mode

No access to your tenant or devices. Every item links to its source. What this means

Some sources, documents or advisories need attention: 274/275 feeds/APIs · 469/469 docs · 8/9 advisories · checked 03:25 UTC Customize Public modeDiscuss ChangeIntel on Discord
Roadmap ID 565215 LaunchedGCC

Microsoft Teams: Automatic recording and transcription for Teams Call Queues

Microsoft 365 Message Center Archive by Merill Fernando
Microsoft 365 roadmap entry

Summary

Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.

Status
Launched
General availability target
Aug 2026
Preview target
Not published
Clouds
Worldwide (Standard Multi-Tenant), GCC
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Source created
9 Jun 2026
Source modified
2 Sep 2026 · 2mo ago
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 03:25 UTC · 274 of 275 readable · 272 fully read · documentation 469/469 current

No accounts or analytics; your preferences stay in your browser. Information, not advice. ChangeIntel is an independent tool and is not affiliated with or endorsed by Microsoft, Apple, Google, Broadcom (VMware), Jamf, Oracle, Mozilla, or any other vendor it covers. Product names are trademarks of their owners. Built by Evotec.