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Roadmap ID 565215 LaunchedGCC

Microsoft Teams: Automatic recording and transcription for Teams Call Queues

Microsoft 365 roadmap entry

Summary

Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.

Status
Launched
General availability target
Aug 2026
Preview target
Not published
Products
Microsoft Teams
Clouds
Worldwide (Standard Multi-Tenant), GCC
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Added to the roadmap
9 Jun 2026
Last changed
2 Sep 2026 · 25d ago
recently changed
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