Recorded 18 Oct 2026 at 14:54 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Microsoft Teams: Use Copilot Chat after a call in Queues app
After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call.
What it said
Roadmap ID
568933
Status
Launched
General availability target
September CY2026
Preview target
Not stated
Products
Microsoft Teams, Microsoft Copilot (Microsoft 365)
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Added to the roadmap
6 Aug 2026 22:54 UTC
Last changed
30 Sep 2026 23:31 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 18 Oct 2026 at 14:53 UTC
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