Recorded 23 Oct 2026 at 09:33 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Microsoft Teams: Intelligent call recaps in Queues app
Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.
What it said
Roadmap ID
569017
Status
Rolling out
General availability target
September CY2026
Preview target
Not stated
Products
Microsoft Teams, Microsoft Copilot (Microsoft 365)
Clouds
Worldwide (Standard Multi-Tenant), GCC, GCC High
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Added to the roadmap
7 Aug 2026 21:45 UTC
Last changed
1 Sep 2026 23:00 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 23 Oct 2026 at 09:33 UTC
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