Roadmap ID 569017
Rolling outGCCGCC High
Microsoft Teams: Intelligent call recaps in Queues app
Microsoft 365 Message Center Archive by Merill FernandoSummary
Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.
- Status
- Rolling out
- General availability target
- Sep 2026
- Preview target
- Not published
- Clouds
- Worldwide (Standard Multi-Tenant), GCC, GCC High
- Release phases
- General Availability, Targeted Release
- Platforms
- Desktop, Mac
- Source created
- 7 Aug 2026
- Source modified
- 1 Sep 2026 · 2mo ago