Recorded 21 Oct 2026 at 20:45 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Evaluation details now include a scoring breakdown at the overall, section, and question level. Users can see how the final evaluation score was calculated, including how individual question outcomes contribute to section scores and the overall score. This improves transparency, helps quality teams validate results, and makes it easier to identify areas for coaching, calibration, and process improvement.
What it said
Roadmap ID
571191
Status
In development
General availability target
September CY2026
Preview target
Not stated
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Added to the roadmap
21 Sep 2026 23:04 UTC
Last changed
21 Sep 2026 23:04 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 21 Oct 2026 at 20:45 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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