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Roadmap ID 571192 In development

Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria

Microsoft 365 Message Center Archive by Merill Fernando
Microsoft 365 roadmap entry

Summary

Criteria questions now support a Not Applicable answer option. When a question is marked as not applicable, it is excluded from scoring instead of negatively affecting the evaluation score. This helps ensure evaluations remain accurate when a specific criterion does not apply to the case, interaction, or business scenario being reviewed.

Status
In development
General availability target
Sep 2026
Preview target
Not published
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Source created
21 Sep 2026
Source modified
21 Sep 2026 · 51d ago
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An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

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