ChangeIntel IT change radar
Public mode

No access to your tenant or devices. Every item links to its source. What this means

Some sources, documents or advisories need attention: 274/275 feeds/APIs · 469/469 docs · 8/9 advisories · checked 21:06 UTC Customize Public modeDiscuss ChangeIntel on Discord
Roadmap ID 571302 In development

Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria

Microsoft 365 Message Center Archive by Merill Fernando
Microsoft 365 roadmap entry

Summary

Criteria questions can now use knowledge sources to help evaluate customer interactions. This allows organizations to ground evaluation criteria in approved knowledge content, policies, or guidance so quality checks can better reflect expected handling standards. This preview capability is scoped to case and on-demand evaluations.

Status
In development
General availability target
Jan 2027
Preview target
Sep 2026
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Source created
21 Sep 2026
Source modified
21 Sep 2026 · 51d ago
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 11 Nov 21:06 UTC · 274 of 275 readable · 273 fully read · documentation 469/469 current

No accounts or analytics; your preferences stay in your browser. Information, not advice. ChangeIntel is an independent tool and is not affiliated with or endorsed by Microsoft, Apple, Google, Broadcom (VMware), Jamf, Oracle, Mozilla, or any other vendor it covers. Product names are trademarks of their owners. Built by Evotec.