Dynamics 365 Field Service: Process subcontractor photos, completion documents, and inspection results

Business value

Subcontractors often document completed work through photos, service reports, inspection forms, certificates, and other files. When those documents remain only in a shared mailbox, service teams must manually download, interpret, organize, and reconnect them with the work they support. Important completion evidence and inspection findings can be difficult to find when a customer, dispatcher, auditor, or future technician needs them.

Processing subcontractor completion documents as part of the closeout keeps evidence and supported findings connected to the Field Service work. This improves traceability, reduces document-handling effort, and preserves a more complete operational history.

Feature detail

The Subcontractor Agent processes supported attachments received with a subcontractor submission, including photos, PDFs, service reports, inspection documents, and other supported completion files. It associates those files with the relevant Field Service work so authorized users can find the evidence from the operational record rather than searching the mailbox.

The agent can use supported document content when preparing the closeout proposal. For an inspection or tas…