Dynamics 365 Field Service: Preserve actual booking End Time when completion is recorded later

Business value

Technicians do not always record booking completion at the moment work ends. They may update the booking later because of connectivity, customer-facing responsibilities, or end-of-day administration. When the later administrative action replaces the booking End Time, the recorded duration can extend beyond the work that was actually performed and affect downstream journals, time entries, labor costs, actuals, and work-order completion reporting.

Field Service administrators can choose whether completion by the booked resource automatically changes the booking End Time. Organizations whose technicians complete bookings later can preserve the existing or explicitly supplied work end, helping booking duration and downstream time and cost records remain aligned with when the work occurred.

Feature detail

Use the organization-level Set End Time on booked resource completion setting in Field Service settings to control the automatic End Time update.

With the setting set to Yes , which is the default, current behavior is preserved. When the booked resource completes a booking without supplying End Time, Field Service sets End Time to the completion time and recalculates Du…