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Dynamics 365 Contact Center: Out of the box real time translation on digital channels

Summary

With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice.

[Internal Note - ADO: https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/6709713]

Status
In development
General availability target
Jan 2027
Preview target
Nov 2026
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
—
Added to the roadmap
30 Sep 2026
Last changed
30 Sep 2026 · 1d ago
recently changed
ChangeIntel

An IT change radar: releases, security, known issues, retirements, and service status from 122 public sources. Every item links to its original page; dates and statuses can change after they are read.

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