Roadmap ID 573245
In development
Dynamics 365 Contact Center: Out of the box real time translation on digital channels
Summary
With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice.
[Internal Note - ADO: https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/6709713]
- Status
- In development
- General availability target
- Jan 2027
- Preview target
- Nov 2026
- Products
- Dynamics 365 Contact Center
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability, Preview
- Platforms
- —
- Added to the roadmap
- 30 Sep 2026
- Last changed
- 30 Sep 2026 · 1d ago