Recorded 15 Oct 2026 at 00:06 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency
Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations. When creating an evaluation plan, users can select Once from the Frequency type dropdown to run the evaluation a single time instead of on a recurring schedule or trigger-based cadence. This option is useful for one-time evaluation runs where ongoing recurrence is not needed. Once selected, the plan is configured to execute only one time based on the specified plan start date.
What it said
- Roadmap ID
- 573266
- Status
- Launched
- General availability target
- October CY2026
- Preview target
- Not stated
- Products
- Dynamics 365 Contact Center, Dynamics 365 Customer Service
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability
- Platforms
- Web
- Added to the roadmap
- 14 Oct 2026 23:01 UTC
- Last changed
- 14 Oct 2026 23:01 UTC
Recorded links
Source evidence when recorded
- Microsoft 365 roadmap
- Complete at observationRead 15 Oct 2026 at 00:06 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
What changed
First observed 15 Oct 2026No field changes in the recorded history.
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