Work IQ: Business Skills to manage your business processes in Work IQ MCP

Business skills are natural-language instructions that capture how your organization gets work done. They represent your business processes, policies, and domain knowledge in a format that agents can understand and follow. Each skill describes how to complete a specific type of work—the steps involved, the information required, and the business rules that apply.

Agents discover and use the business skills they have access to as needed at runtime using Work IQ MCP to complete tasks according to your organization's processes. When multiple agents use the same skill, they follow the same process, ensuring consistent behavior across your organization.