Dynamics 365 Business Central: Copilot and agents - Enable Microsoft Copilot chat experience

The updated Microsoft Copilot chat experience introduces a modern, consistent, and intuitive interface that aligns Business Central with the broader Microsoft Copilot ecosystem. The enhancement modernizes the chat panel, streamlines navigation, and improves user workflows by adopting familiar interaction patterns from Microsoft Copilot.

This update benefits users who regularly interact with Copilot to accelerate daily tasks - especially operations managers, accountants, sales representatives, and administrators who rely on conversational assistance to navigate and analyse data. It also provides a more predictable experience across Microsoft 365 applications, reducing onboarding time and helping organizations adopt AI capabilities more systematically.

Business Value

The updated Copilot chat experience provides a familiar and consistent AI experience across Business Central and Microsoft applications. You get started faster, switch more easily between applications, and interact with AI more confidently, helping improve productivity and accelerate adoption.