Recorded 4 Nov 2026 at 10:01 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
See the latest record.
Microsoft 365 roadmapMicrosoft 365 roadmap
Dynamics 365 Customer Service: Shared analytics for historical reporting
Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-ready data foundation for Customer Experience and AI analytics scenarios across Dynamics 365. It uses a lakehouse-based architecture that can scale with data volume, supports curated analytics datasets for direct querying, and enables consistent reporting and semantic definitions across reports, agents, and copilots.
What it said
Roadmap ID
574112
Status
Rolling out
General availability target
Not stated
Preview target
Not stated
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Added to the roadmap
28 Oct 2026 23:04 UTC
Last changed
28 Oct 2026 23:04 UTC
Source evidence when recorded
merill-message-center-archive
Complete at observationRead 4 Nov 2026 at 09:18 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
Page history
Changes are dated when recorded; day views use the last saved version from that UTC day, and citations stay fixed.
4 Nov 2026 · 10:01:18 UTCLink: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items → No longer listed in this observation
4 Nov 2026 · 10:01:18 UTCLink: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574112 → No longer listed in this observation
4 Nov 2026 · 10:01:18 UTCLink: Dynamics 365 Contact Center/roadmap?topic=Dynamics%20365%20Contact%20Center&period=all#items