Recorded 4 Nov 2026 at 07:16 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Dynamics 365 Contact Center: Historical analytics
Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foundation. It moves reporting from heavier workload-specific Power BI models toward a shared analytics foundation with conformed facts, shared dimensions, pre-built aggregations, and common definitions across conversations, sessions, agents, queues, channels, CSAT, handle time, and operational KPIs. Customers can continue using out-of-box Power BI reports while gaining extensibility through Fabric, Direct Lake, SQL, Spark, and custom lakehouse models.
What it said
Roadmap ID
574113
Status
Rolling out
General availability target
October CY2026
Preview target
Not stated
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Added to the roadmap
28 Oct 2026 23:04 UTC
Last changed
28 Oct 2026 23:04 UTC
Source evidence when recorded
Microsoft 365 roadmap
IncompleteRead 4 Nov 2026 at 06:11 UTC
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