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Recorded 4 Nov 2026 at 11:04 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Dynamics 365 Contact Center: Historical analytics

Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foundation. It moves reporting from heavier workload-specific Power BI models toward a shared analytics foundation with conformed facts, shared dimensions, pre-built aggregations, and common definitions across conversations, sessions, agents, queues, channels, CSAT, handle time, and operational KPIs. Customers can continue using out-of-box Power BI reports while gaining extensibility through Fabric, Direct Lake, SQL, Spark, and custom lakehouse models.

What changed

  1. Availability target: Not stated → October CY2026
  2. Availability target: October CY2026 → Not stated
Page history

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Field-level log (16)

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  1. 4 Nov 2026 · 11:04:04 UTC General availability targetNot stated → October CY2026
  2. 4 Nov 2026 · 11:04:04 UTC Source coverage: merill-message-center-archiveCurrent → Not collected
  3. 4 Nov 2026 · 11:04:04 UTC Source coverage: microsoft-365-roadmapCurrent
  4. 4 Nov 2026 · 11:04:04 UTC Link: Dynamics 365 Contact Center/roadmap?topic=Dynamics%20365%20Contact%20Center&period=all#items → No longer listed in this observation
  5. 4 Nov 2026 · 11:04:04 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items
  6. 4 Nov 2026 · 11:04:04 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574113
  7. 4 Nov 2026 · 10:01:18 UTC General availability targetOctober CY2026 → Not stated
  8. 4 Nov 2026 · 10:01:18 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  9. 4 Nov 2026 · 10:01:18 UTC Source coverage: merill-message-center-archiveCurrent
  10. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items → No longer listed in this observation
  11. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574113 → No longer listed in this observation
  12. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365 Contact Center/roadmap?topic=Dynamics%20365%20Contact%20Center&period=all#items
  13. 4 Nov 2026 · 07:16:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  14. 3 Nov 2026 · 10:16:39 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  15. 3 Nov 2026 · 09:13:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  16. 29 Oct 2026 · 02:32:28 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM574113
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 08:00 UTC · 274 of 275 readable · 272 fully read · documentation 469/469 current

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