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Recorded 5 Nov 2026 at 17:01 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Dynamics 365 Customer Service: Shared analytics foundation for historical reporting

Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-ready data foundation for Customer Experience and AI analytics scenarios across Dynamics 365. It uses a lakehouse-based architecture that can scale with data volume, supports curated analytics datasets for direct querying, and enables consistent reporting and semantic definitions across reports, agents, and copilots.

What it said

Roadmap ID
574114
Status
Launched
General availability target
October CY2026
Preview target
Not stated
Products
Dynamics 365 Customer Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Added to the roadmap
29 Oct 2026 23:01 UTC
Last changed
29 Oct 2026 23:01 UTC

Source evidence when recorded

Microsoft 365 roadmap
IncompleteRead 5 Nov 2026 at 15:56 UTC

Coverage describes the sources at this observation. A complete read then does not establish their current position.

Page history

Changes are dated when recorded; day views use the last saved version from that UTC day, and citations stay fixed.

Cite this version
Field-level log (30)

Up to 100 recent field edits are shown; older edits may be outside retention.

  1. 5 Nov 2026 · 17:01:08 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  2. 4 Nov 2026 · 15:02:25 UTC General availability targetNot stated → October CY2026
  3. 4 Nov 2026 · 15:02:25 UTC Source coverage: merill-message-center-archiveCurrent → Not collected
  4. 4 Nov 2026 · 15:02:25 UTC Source coverage: microsoft-365-roadmapCurrent
  5. 4 Nov 2026 · 15:02:25 UTC Link: Dynamics 365 Customer Service/roadmap?topic=Dynamics%20365%20Customer%20Service&period=all#items → No longer listed in this observation
  6. 4 Nov 2026 · 15:02:25 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items
  7. 4 Nov 2026 · 15:02:25 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574114
  8. 4 Nov 2026 · 13:26:53 UTC General availability targetOctober CY2026 → Not stated
  9. 4 Nov 2026 · 13:26:53 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  10. 4 Nov 2026 · 13:26:53 UTC Source coverage: merill-message-center-archiveCurrent
  11. 4 Nov 2026 · 13:26:53 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items → No longer listed in this observation
  12. 4 Nov 2026 · 13:26:53 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574114 → No longer listed in this observation
  13. 4 Nov 2026 · 13:26:53 UTC Link: Dynamics 365 Customer Service/roadmap?topic=Dynamics%20365%20Customer%20Service&period=all#items
  14. 4 Nov 2026 · 13:10:08 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  15. 4 Nov 2026 · 11:04:04 UTC General availability targetNot stated → October CY2026
  16. 4 Nov 2026 · 11:04:04 UTC Source coverage: merill-message-center-archiveCurrent → Not collected
  17. 4 Nov 2026 · 11:04:04 UTC Source coverage: microsoft-365-roadmapCurrent
  18. 4 Nov 2026 · 11:04:04 UTC Link: Dynamics 365 Customer Service/roadmap?topic=Dynamics%20365%20Customer%20Service&period=all#items → No longer listed in this observation
  19. 4 Nov 2026 · 11:04:04 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items
  20. 4 Nov 2026 · 11:04:04 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574114
  21. 4 Nov 2026 · 10:01:18 UTC General availability targetOctober CY2026 → Not stated
  22. 4 Nov 2026 · 10:01:18 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  23. 4 Nov 2026 · 10:01:18 UTC Source coverage: merill-message-center-archiveCurrent
  24. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items → No longer listed in this observation
  25. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=574114 → No longer listed in this observation
  26. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365 Customer Service/roadmap?topic=Dynamics%20365%20Customer%20Service&period=all#items
  27. 4 Nov 2026 · 07:16:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  28. 3 Nov 2026 · 10:16:39 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  29. 3 Nov 2026 · 09:13:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  30. 30 Oct 2026 · 02:05:14 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM574114
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 11 Nov 21:06 UTC · 274 of 275 readable · 273 fully read · documentation 469/469 current

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