Dynamics 365 Commerce: Enable MCP tools for POS returns

This feature provides reusable MCP tools for Store Commerce POS returns. These tools expose Commerce return capabilities as structured actions that customers, partners, and agent developers can use to build conversational or agentic return experiences.

The tools enable agentic experiences to look up the original purchase using supported identifiers such as receipt, order, invoice, or confirmation number; retrieve matching transactions and returnable lines; identify items that are returnable, partially returnable, already returned, or not returnable; create a return using selected lines, quantities, and reason codes; determine eligible refund options for original-tender refund scenarios; and execute eligible original-tender refunds through existing Commerce return and payment logic.

The tools can also explain return eligibility, policy restrictions, and why specific lines may or may not be returnable. They can analyze prior returns and refunds to surface duplicate-refund risk, frequent-return patterns, cross-store return history, or other return-risk indicators. Tool responses provide structured data that host experiences can use to present return details, choices, summaries, and n…