Recorded 4 Nov 2026 at 07:16 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Microsoft Contact Center Intelligence: Tools
Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform various actions in response to user requests or autonomous triggers. Each tool represents a specific capability that your agent can perform. For example, you can equip your agent with tools that perform tasks like:
Send emails by using the Office 365 Outlook connector
Check the current weather conditions and forecasts
Read and write data from Dataverse
Read and post messages to Teams
What it said
Roadmap ID
575274
Status
In development
General availability target
November CY2026
Preview target
October CY2026
Products
Microsoft Contact Center Intelligence
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
28 Oct 2026 23:04 UTC
Last changed
28 Oct 2026 23:04 UTC
Source evidence when recorded
Microsoft 365 roadmap
IncompleteRead 4 Nov 2026 at 06:11 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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