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Recorded 5 Nov 2026 at 17:01 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Microsoft Contact Center AI: Insights and quality

Gain visibility into AI interactions, conversation trends, and customer engagement​ Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes​ Monitor operational health and proactively identify customer experience risks​ Uncover customer friction points and optimize journeys using conversation insights​ Improve AI quality and compliance with configurable QA coverage and automated evaluations​ Detect hallucinations, failed verifications, policy violations, and escalation drivers​

What it said

Roadmap ID
575290
Status
In development
General availability target
November CY2026
Preview target
October CY2026
Products
Microsoft Contact Center Intelligence
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
28 Oct 2026 23:04 UTC
Last changed
28 Oct 2026 23:04 UTC

Source evidence when recorded

Microsoft 365 roadmap
IncompleteRead 5 Nov 2026 at 15:56 UTC

Coverage describes the sources at this observation. A complete read then does not establish their current position.

Page history

Changes are dated when recorded; day views use the last saved version from that UTC day, and citations stay fixed.

Cite this version
Field-level log (30)

Up to 100 recent field edits are shown; older edits may be outside retention.

  1. 5 Nov 2026 · 17:01:08 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  2. 4 Nov 2026 · 15:02:25 UTC Preview targetNot stated → October CY2026
  3. 4 Nov 2026 · 15:02:25 UTC General availability targetNot stated → November CY2026
  4. 4 Nov 2026 · 15:02:25 UTC Source coverage: merill-message-center-archiveCurrent → Not collected
  5. 4 Nov 2026 · 15:02:25 UTC Source coverage: microsoft-365-roadmapCurrent
  6. 4 Nov 2026 · 15:02:25 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=575290
  7. 4 Nov 2026 · 15:02:25 UTC SummaryGain visibility into AI interactions, conversation trends, and customer engagement​ → Gain visibility into AI interactions, conversation trends, and customer engagement​ Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes​ Monitor operational health and proactively identify customer experience risks​ Uncover customer friction points and optimize journeys using conversation insights​ Improve AI quality and compliance with configurable QA coverage and automated evaluations​ Detect hallucinations, failed verifications, policy violations, and escalation drivers​
  8. 4 Nov 2026 · 13:26:53 UTC Preview targetOctober CY2026 → Not stated
  9. 4 Nov 2026 · 13:26:53 UTC General availability targetNovember CY2026 → Not stated
  10. 4 Nov 2026 · 13:26:53 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  11. 4 Nov 2026 · 13:26:53 UTC Source coverage: merill-message-center-archiveCurrent
  12. 4 Nov 2026 · 13:26:53 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=575290 → No longer listed in this observation
  13. 4 Nov 2026 · 13:26:53 UTC SummaryGain visibility into AI interactions, conversation trends, and customer engagement​ Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes​ Monitor operational health and proactively identify customer experience risks​ Uncover customer friction points and optimize journeys using conversation insights​ Improve AI quality and compliance with configurable QA coverage and automated evaluations​ Detect hallucinations, failed verifications, policy violations, and escalation drivers​ → Gain visibility into AI interactions, conversation trends, and customer engagement​
  14. 4 Nov 2026 · 13:10:08 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  15. 4 Nov 2026 · 11:04:04 UTC Preview targetNot stated → October CY2026
  16. 4 Nov 2026 · 11:04:04 UTC General availability targetNot stated → November CY2026
  17. 4 Nov 2026 · 11:04:04 UTC Source coverage: merill-message-center-archiveCurrent → Not collected
  18. 4 Nov 2026 · 11:04:04 UTC Source coverage: microsoft-365-roadmapCurrent
  19. 4 Nov 2026 · 11:04:04 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=575290
  20. 4 Nov 2026 · 11:04:04 UTC SummaryGain visibility into AI interactions, conversation trends, and customer engagement​ → Gain visibility into AI interactions, conversation trends, and customer engagement​ Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes​ Monitor operational health and proactively identify customer experience risks​ Uncover customer friction points and optimize journeys using conversation insights​ Improve AI quality and compliance with configurable QA coverage and automated evaluations​ Detect hallucinations, failed verifications, policy violations, and escalation drivers​
  21. 4 Nov 2026 · 10:01:18 UTC Preview targetOctober CY2026 → Not stated
  22. 4 Nov 2026 · 10:01:18 UTC General availability targetNovember CY2026 → Not stated
  23. 4 Nov 2026 · 10:01:18 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  24. 4 Nov 2026 · 10:01:18 UTC Source coverage: merill-message-center-archiveCurrent
  25. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=575290 → No longer listed in this observation
  26. 4 Nov 2026 · 10:01:18 UTC SummaryGain visibility into AI interactions, conversation trends, and customer engagement​ Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes​ Monitor operational health and proactively identify customer experience risks​ Uncover customer friction points and optimize journeys using conversation insights​ Improve AI quality and compliance with configurable QA coverage and automated evaluations​ Detect hallucinations, failed verifications, policy violations, and escalation drivers​ → Gain visibility into AI interactions, conversation trends, and customer engagement​
  27. 4 Nov 2026 · 07:16:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  28. 3 Nov 2026 · 10:16:39 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  29. 3 Nov 2026 · 09:13:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  30. 29 Oct 2026 · 02:32:28 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM575290
ChangeIntel

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Sources read 11 Nov 20:03 UTC · 274 of 275 readable · 273 fully read · documentation 469/469 current

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