Dynamics 365 Commerce: Streamline pickup order workflows in Store Commerce

Business Value

Trade counter pickups should be fast. When a business customer arrives to collect prepaid or pre-authorized orders, routing them through unnecessary screens and payment steps slows down the process. When customers want to add extra items during pickup, requiring a separate transaction introduces friction that can result in missed sales.

This feature reshapes the pickup experience to better align with trade counter operations. Associates can collect multiple orders in a single action, add extra items within the same transaction, and capture the pickup person’s name and signature for audit purposes. For orders that aren't collected, the ability to unpick lines and release inventory helps prevent stock from being held unnecessarily. Together, these improvements save time per transaction, reduce payment friction, and provide B2B operations with the audit trail they require.

Feature Details

Quick pickup operation : A new Quick pickup operation lets associates pick one or more orders or order lines for a single customer without navigating to the transaction screen. It is available when: The customer is set up to pay on account.

The order is fully paid or authorized.

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